PLEASE NOTE: To log in for the first time you must log in and create your security questions and alternate authentication methods to complete your Multi-Factor Authentication (MFA) setup.

To reset a forgotten password:

1. Navigate to the Microsoft Account Password Reset page.
2. Enter your full e-mail address.
3. Enter the letters and/or numbers in the box using the photo or audio description.
   • Enter the letters or numbers as they are presented in standard reading order. For example, the following set of letters would be read as MKHPMXS:
   • 
4. Select 'I forgot my password' and this will direct you to reset your password without having to know your old one. 
5. Choose a verification method you previously set up for your account and follow the on-screen instructions. 
6. Choose a second verification method you previously set up during registration and follow the on-screen instructions. 
7. Enter a new password that is at least 16 characters long and is NOT one of the 24 most recently used passwords for your SJC account.

Reset my password now

PLEASE NOTE: To log in for the first time you must set up Multi-factor Authentication (MFA) using the MFA First Time Set-Up Guide (PDF). Learn more about MFA.

To unlock your account:

1. Go to Microsoft’s Self-Service Password Reset page.
2. Enter your full e-mail address. 
3. Enter the letters and/or numbers in the box using the photo or audio description. 
4. Choose how to get back into your account. 
5. Choose ‘I know my password, but still can't sign in’ 
6. Choose a verification method you previously set up for your account and follow the on-screen instructions. 
7. Choose a second verification method you previously set up during registration and follow the on-screen instructions. 

This option unlocks your account, but does not reset your password. If you unlock your account and still need to reset your password, you will have to navigate back to Microsoft's Self-Service Password Reset page.

Unlock my account now

1. Using a web browser, navigate to your SJC email. 
2. Login using your full email address and current password. This may prompt you to authenticate using your account through your alternate authentication methods. 
3. In the top right corner of the screen, click the circle with your initials or profile photo in it.
4. Choose View Account.
5. Choose Change Password.

Go to SJC Email

Your password will NOT expire unless there is a problem with your account,  or their job requires it for security reasons (like PCI compliance).  

1. Navigate to the Microsoft Password Reset Registration Page.
2. Log in using your SJC email address and current password.
3. Answer the security question when prompted.
4. Enter a new password that is at least 16 characters long, not easily guessable and is Not one of the 24 most recently used passwords for your SJC Account. 

Go to the Microsoft Password Reset Registration Page

1. Navigate to the Microsoft Security Info page.
2. Log in using your full email address and current password. This may prompt you to authenticate using your account through your alternate authentication methods. 

You may add, remove, or edit previously set authentication methods, or sign out of your account everywhere from this screen.

Got to the Microsoft Security Info page

Alternately

1. Using a web browser, navigate to your SJC email. 
2. Log in using your full email address and current password. This may prompt you to authenticate your account through your alternate authentication methods. 
3. In the top right corner of the screen, click the circle with your initials or profile photo in it.
4. Choose View Account.
5. Choose Security Info.

Go to SJC email