911 and Emergency Calls
To report any police, fire, or medical emergency, call 911
In the event of a fire, pull the manual fire alarm BEFORE calling 911. Evacuate the building immediately!
When calling 911:
- Remain calm, speak slowly and clearly.
- Stay on the line with the dispatcher.
- Follow all instructions provided by the dispatcher.
- Provide the address of the building involved and your exact location.
- Provide a thorough description of the incident.
- Do not hang up until the dispatcher tells you to do so.
Non-Emergency Services:
Department of Public Safety (non-emergencies): 505.566.4444
Non-Emergency County Dispatch: 505.334.6622
Office of Emergency Management: 505.566.3050
Environmental Health and Safety: 505.566.4083
Physical Plant: 505.566.3285
Office of the Dean of Students: 505.566.3170
Bomb Threat
A bomb threat is defined as a threat to detonate an explosive or incendiary device to cause property damage, death, or injuries, whether or not such a device actually exists.
If a bomb threat is received:
- Remain calm.
- If your phone has Caller ID, record the number displayed.
- Gain the attention of someone else close by, point to this information, and have that person call 911 from another landline telephone. This call should be made out of the hearing range of the caller.
- Try to keep the caller on the phone long enough to complete the Bomb Threat Check Sheet located on the next page.
- Ask check sheet questions.
- Work with arriving emergency personnel to assist them in evaluating the situation.
- Assist emergency responders with a search of the area, if requested.
- Provide for an orderly evacuation if ordered by emergency personnel.
Be prepared to give written answers to the following questions about a bomb threat:
Exact time of call:
Exact words of caller:
Phone number of caller:
Questions to ask:
- When is the bomb going to explode?
- Where is the bomb?
- What does it look like?
- What kind of bomb is it?
- What will cause it to explode?
- Did you place the bomb?
- Why?
- Where are you calling from?
- What is your address?
- What is your name?
Caller’s voice: (circle) Calm Disguised Nasal Angry Broken Stutter Slow Sincere Lisp Rapid Giggling Deep Crying Squeaky Excited Stressed Accent Loud Slurred Normal
- Other distinguishing features of caller’s voice:
- If voice is familiar, whom did it sound like?
Were there any background noises?
Remarks:
Person receiving call:
Telephone number call received at (location):
Date:
Call 911 from any landline telephone.
Civil Disturbance
Civil disturbances include riots, demonstrations, threatening individuals, or assemblies that have become significantly disruptive.
In the event of a civil disturbance:
- Call 911 if the disturbance escalates into a situation that poses an imminent threat to health, life, or safety (provide the address, location, and all possible details to the dispatcher).
- If the event is in its initial stage and has not reached a critical point, call Public Safety at 505.566.4444
- Do not interfere, interrupt, or become involved in the disturbance.
- Secure your work area, log off computers, and secure sensitive files, if appropriate and safe to do so.
- If the disturbance is outside, stay away from doors and windows. Remain inside.
- If the disturbance is inside, evacuate or shelter-in-place, as necessary
Emergency Notification
If a situation arises that poses a verified, imminent, or ongoing threat to the safety, security, or health of students or employees, an emergency notification will be issued via SJCSunsAlert to expedite emergency response and evacuation procedures. The goal of an emergency notification is to alert as many people as possible, as rapidly as possible, with adequate follow-up information as needed. Follow-up information will be available through the SJCSunsAlert emergency notification system on a case-by-case basis. If follow-up information is critical to the campus community, it may be disseminated using additional mechanisms at the discretion of the Director of Public Safety or designee. Additional mechanisms may include public media outlets, campus or area-specific wall displays, and computer monitor alerts. Emergency notifications are issued for incidents such as an active threat or active shooter, major hazardous materials release, major fire, extended power outage, infectious disease outbreak, or severe weather events that would directly impact campus or campus closures.
The college has implemented a formal process that gives the Director of Public Safety and/or designee the authority to do the following:
- Confirm a significant emergency or dangerous situation;
- Develop the content and determine the appropriate segment(s) of the campus community to receive the notification;
- Initiate some or all of the campus alert systems to send an emergency notification to the campus community.
The process also stipulates that an immediate emergency message will not be sent if, in the professional judgment of authorities, the message would compromise efforts to assist a victim or to contain, respond to, or otherwise mitigate the emergency. The Director of Public Safety and/or designee may also consult directly with Marketing and Public Relations to ensure an immediate, timely notification to the campus using the emergency notification mechanisms mentioned previously.
Fire
If you discover a fire:
- Manually activate the building’s fire alarm system immediately.
- Evacuate the building, closing doors and windows in your immediate area.
- Assist those who need help, but carefully consider whether you may put yourself at risk.
- Evacuate to an Evacuation Assembly Area. If not known, exit the building and find a safe location.
- If you are not able to evacuate, go to an Area of Rescue Assistance, if you can.
- Call 911.
- Alert authorities to those who may need assistance.
- Do not re-enter the building until informed by emergency response personnel that it is safe to return.
If a fire alarm is activated:
- Evacuations are mandatory for fire alarms and when directed by authorities. No exceptions!
- Take critical personal items only (keys, purse, and outerwear) and close doors behind you.
- Assist those who need help, but carefully consider whether you may put yourself at risk.
- Evacuate to an Evacuation Assembly Area. If not known, exit the building and find a safe location.
- Alert authorities to those who may need assistance.
- Do not re-enter the building until informed by emergency response personnel that it is safe to return.
If caught in smoke:
- Drop to your knees and crawl to the closest safe exit.
- Breathe through your nose, and use a shirt or towel to breathe through, if possible.
If trapped in a building:
- Close all doors and windows.
- Place something under the door to prevent smoke from entering.
- Attempt to go to a window to signal people outside of the building.
- Call 911.
Gas Leaks-Fumes-Vapors
A gas leak is defined as a leak of natural gas from a pipe or other containment into a living area where the gas should not be present.
If you detect natural gas, fumes, or vapors:
- Call 911 from any landline telephone. Avoid using cell phones, as any type of spark could cause an ignition or explosion.
- Immediately abandon any equipment being used in or near the area - do not shut down a motor vehicle or electrical equipment. Your personal safety should be your first concern.
- Leave all doors and windows in the area open behind you.
- Evacuate the area immediately, avoiding the use of elevators unless necessary.
- Assist those who need help, but carefully consider whether you may put yourself at risk.
- If you are not able to evacuate, go to an Area of Rescue Assistance if you can.
- Evacuate to an Evacuation Assembly Area. If not known, exit the building and find a safe location.
- Alert authorities to those who may need assistance.
- Do not re-enter the building until informed by emergency response personnel that it is safe to return.
In these conditions, DO NOT:
- Use cellular telephones, computers, appliances, elevators, or other electronic devices.
- Touch electrical outlets, switches, or other electrical devices.
- Smoke, use a lighter, match, or other open flames.
- Position or operate vehicles or powered equipment.
- Re-enter the building to open doors or windows.
Do not attempt to work on equipment or relight a pilot light.
Qualified personnel will perform that function when it is safe to do so.
HAZMAT Cleanup
Remember spills should only be cleaned up by lab personnel if you and your supervisor feel that it is safe to do so. If you or your supervisor feels that you do not have the proper training or equipment necessary to clean up a spill/release then call the San Juan College Environmental Health and Safety Department or the Department of Public Safety for cleanup.
GUIDELINES FOR SPILL CLEANUP INCLUDE:
- For any spill immediately contact the San Juan College Environmental Health and Safety Department at 505.566.4083 and/or the Department of Public Safety at 505.566.4444
- Ensure you are thoroughly familiar with the hazards of the material (Reference MSDS)
- You have been trained to deal with spills/releases of the size in question
- You have the proper Personal Protective Equipment (PPE), should it be necessary
- The appropriate absorbent/neutralizers are readily available
- It is essential that you collect all spill clean-up waste for proper disposal. DO NOT PLACE IN OR AROUND THE REGULAR TRASH
- Place the spill clean-up waste in a closed container and attach a San Juan College Waste/Material Tracking form if available, or at a minimum label with contents
For more information on MSDS, please use the following link: http://hq.msdsonline.com/sanjuancollege/Search/Default.aspx
CONTACTING AUTHORITIES:
- Environmental Health
- Jeanna Fresquez: 505.566.4083
- Department of Public Safety —
Medical Emergency
Immediate Action:
- If serious injury or illness occurs on campus, immediately call 911 and have someone else contact the Department of Public Safety at 505.566.4444
- Have someone remain on the phone with 911 operators to provide updated information regarding the incident
- In case of minor injury or illness, provide first aid care ONLY to the level of your ability
- Be prepared to provide specific locations to the scene and request assistance from others present to standby to aid Emergency Services to get to the location upon their arrival
- In case of serious injury or illness, quickly perform the following steps:
- Keep the victim still and comfortable. DO NOT MOVE THE VICTIM
- Ask the victim, “Are you OK?” and “What is wrong?”
- Check breathing and give artificial respiration if necessary and you are trained to do so
- Control serious bleeding by providing direct pressure on the wound
- Look for emergency medical IDs, such as bracelets on injured persons, question witnesses and give all information to the responding emergency personnel
- Continue to assist the victim until help arrives
Remember: Only trained personnel should provide first aid treatment
Contacting Authorities:
- Emergency Services — 911
- Department of Public Safety — 505.566.4444
Power Outage
A power outage is defined as a temporary interruption of electrical supply or service.
To report a localized power outage, contact Facilities and Services at 505.566.3285.
After normal business hours, this number will be answered by the Department of Public Safety.
In the event of a large-scale power outage:
- If building evacuation becomes necessary, seek out persons with functional needs and provide assistance if possible. If additional assistance is necessary, contact the Department of Public Safety at 505.566.4444.
- Secure all vital equipment, records, experiments, and hazardous materials if safe to do so. Store all chemicals in their original or marked containers and fully open all fume hoods. If this is not possible, or natural ventilation is not adequate, evacuate the area until power is restored.
- Do not light candles or other types of flames for lighting or heating purposes.
- Unplug electrical equipment, including computers, and turn off the light switches.
- Follow directions provided by Public Safety through the established Emergency Notification Systems, ie: SJCSunsAlert.
If people are trapped in an elevator:
- Call the Department of Public Safety at 505.566.4444.
- If you are able to communicate with them, let the passengers know help has been summoned.
- Provide specific location information and the number of individuals involved to the dispatcher.
- Stay near the passengers if safe to do so until emergency responders are on site and the elevator is identified.
Run-Hide-Fight
How to respond to an emergency
When we’re faced with any kind of emergency – like fire, severe weather or if someone is trying to hurt us – we have three options: run, hide or fight.
RUN
Leaving the area quickly is the best option if it is safe to do so.
- Take time now to learn the different ways to leave your building.
- Leave personal items behind.
- Assist those who need help, but consider whether doing so puts yourself at risk.
- Alert authorities of the emergency when it is safe to do so.
HIDE
When you can’t or don’t want to run, take shelter indoors.
- Take time now to learn the different ways to seek shelter in your building.
- If severe weather is imminent, proceed to the nearest indoor storm refuge area.
- If someone is trying to hurt you and you can’t evacuate, get to a place where you can’t be seen, lock or barricade your area, silence your phone, don’t make any noise, and don’t come out until you receive an SJCSunsAlert indicating it is safe to do so.
FIGHT
You may need to fight to increase your chances of survival.
- Think about what kind of common items are in your area that you can use to defend yourself.
- Team up with others to fight if the situation allows.
- Mentally prepare yourself – you may be in a fight for your life.
Please be aware of persons with disabilities who may need additional assistance in emergency situations.
Learn more about your building
Taking a minute to review exits, secure areas, areas of rescue assistance, and evacuation assembly areas in buildings that you use often could save your life in an emergency.
Shelter in Place
There may be emergencies that arise that do not afford individuals the opportunity to evacuate. During these types of emergency situations, sheltering-in-place may be necessary. Sheltering-in-place means staying inside a known, safe area to avoid adverse conditions in an exterior environment. Examples of emergencies where the shelter-in-place option may be necessary and/or preferred include severe weather (tornado) or an active shooter situation. This may also include a fire emergency for persons with functional needs who are not able to leave the building on their own or if the elevator is recalled during a fire.
Basic shelter-in-place guidance:
If an incident occurs that does not present a safe opportunity to evacuate, find an immediate place of safety and stay there until it is safe to come out. This may include locking the door(s) or barricading the ingress/egress point(s) of the area you are occupying. It may also include covering the windows to decrease the visibility of the occupied area.
If an incident occurs where a shelter-in-place option is not possible, leave the area immediately following the evacuation procedures for your building. Follow the directions of police and/or fire personnel if they are on the scene of the incident.
How you will know to shelter in place:
A shelter-in-place notification may come from several sources, including the San Juan College Department of Public Safety via SJCSunsAlert, the Office of Public Relations, other college employees, or other authorities utilizing the college’s emergency communications tools.
How to shelter in place:
If an incident occurs where sheltering-in-place is the best option, follow these steps, unless instructed otherwise by emergency personnel:
These steps should only be followed if safe to do so:
- Once aware of the emergency, seek or remain in a location deemed safe from the affected area.
- Once within a safe area, attempt to secure the space in whatever reasonable manner is applicable.
- Stay in the area of safety and remain quiet, unless making noise would be beneficial to your safety (i.e., rescue or recovery).
- Stay away from objects that may lead to an injury.
Suspicious Package
If you receive or discover a suspicious package or device: DO NOT TOUCH IT, TAMPER WITH IT OR MOVE IT!
IMMEDIATELY CALL 911 FROM A LANDLINE TELEPHONE.
The following constitutes a suspicious letter or parcel:
- Any powdery substance on the outside.
- Unexpected or from someone unfamiliar to you.
- Excessive postage, handwritten or poorly typed address, incorrect titles or titles with no name, or misspellings of common words.
- Addressed to someone no longer with your organization or are otherwise outdated.
- No return address or one that cannot be verified as legitimate.
- Unusual weight, given the size, or is lopsided or oddly shaped.
- Unusual amount of tape.
- Marked with restrictive endorsements, such as “Personal” or “”
- Strange odors or stains.
What to do if you receive a suspicious package or parcel:
- Handle with care. Do not shake or bump and isolate it immediately. Do not open, smell, touch, or taste.
- Treat it as suspect and call the Department of Public Safety at 505.566.4444 and local law enforcement authorities at 911.
Use of a Fire Extinguisher
Report the fire first:
Call 911 before attempting to use an extinguisher.
Fire Extinguisher Use:
- Use a fire extinguisher only if you have been trained to do so. Improper use of an extinguisher can increase the hazard.
- If you have any doubt in your ability to fight the fire, exit immediately.
- If you decide to use a fire extinguisher, place yourself between the fire and your exit from the area.
- To use the fire extinguisher, follow the PASS method:
- P ull the pin. This will break the tamper seal if one is provided.
- A im low, pointing the extinguisher nozzle (or the horn or hose) at the base of the fire.
- S queeze the handle to release the extinguishing agent.
- S weep from side to side at the base of the fire until the fire is out. Watch the area.
For additional fire extinguisher training: Fire Extinguisher Training Video
